FixEstimate AI Support
Help with accounts, repair scans, estimates, subscriptions, and purchases.
Contact us
Email info@phosterlabs.com. Include the device type, app version, and a short description of what happened. Do not email passwords, full payment details, or sensitive customer information.
Purchases and subscriptions
Use Account → Restore Purchases if an App Store purchase is not reflected in FixEstimate AI. Subscriptions are managed through your Apple App Store or Google Play account.
Delete your account or app data
To permanently delete your FixEstimate AI account, open the app and choose Account → Delete Account. This removes the account profile and its contractor profile, projects, stored photos, diagnostic reports, notes, reminders, customer records, and estimates. Store subscriptions must be cancelled separately through the applicable app store.
You can delete individual projects, customer records, estimates, and reminders inside the app without deleting your account. For help deleting a specific record or other stored app data, email info@phosterlabs.com from the address associated with your account and describe the data you want removed. Do not send passwords or full payment details.
After account deletion, FixEstimate AI may retain only a limited purchase-transaction ledger containing the store transaction identifier, FixEstimate AI account identifier, and scan-credit amount. This record is retained to prevent duplicate credits and receipt replay; it does not contain photos, repair reports, customer records, estimates, or voice recordings.