FixEstimate AI — a Phōstēr Labs App
This Privacy Policy explains what information FixEstimate AI ("the App"), developed and operated by Phōstēr Labs ("Phōstēr Labs," "we," "us," or "our"), collects, how it is used, and who it is shared with. FixEstimate AI is an AI-assisted home repair diagnostic and cost-estimating app: you submit photos and descriptions of a repair issue, and the App returns an AI-generated diagnostic report, and lets you manage repair projects, customer records, and client estimates.
We use the information above to operate the App's core features: generating AI diagnostic reports from your photos and descriptions, syncing your projects and account across your devices, managing your subscription and scan usage, letting you build and send estimates to your customers, calculating bookkeeping summaries and printable reports from the job financial data you enter, reviewing professional-network applications, and displaying approved business listings to users searching in matching service areas.
We do not sell your personal information. We share information only with the service providers necessary to run the App:
| Provider | What is shared | Purpose |
|---|---|---|
| OpenAI | Photos and problem descriptions submitted for a scan; voice recordings submitted for dictation | Primary AI model used to generate diagnostic reports; voice-to-text transcription |
| Google (Gemini) | Photos and problem descriptions submitted for a scan | Fallback AI model for diagnostic reports |
| Firebase (Google) | Account credentials, projects, customer records, estimates, and job financial records | Authentication and data storage/sync |
| RevenueCat | Purchase and subscription status, an anonymized app user ID | Subscription and entitlement management |
| Apple App Store / Google Play | Payment processing; Sign in with Apple / Google credentials, where used | Billing and, optionally, account sign-in |
Photos and descriptions you submit for a scan are sent to OpenAI and/or Google for processing as described above. We do not control, and are not responsible for, these providers' own data-handling practices beyond the data we send them; we encourage you to review their privacy policies.
Your account, project, customer, estimate, job financial, and professional-network data is stored in Firebase (Firestore), a Google cloud database. Account-owned data is retained while your account remains active. A company application submitted through the public form is not tied to a consumer account and remains available while we review or administer the application and resulting listing, unless the authorized representative asks us to correct, withdraw, or delete it. Photos submitted for analysis and photos you attach to estimate line items are also stored in your account so you can revisit past diagnostic reports and proposals. A limited purchase-transaction ledger may be retained after account deletion to prevent duplicate consumable credits and receipt replay; it does not retain your photos, repair reports, customer records, estimates, job financial records, professional-waitlist submission, or voice recordings.
We use industry-standard authentication and encrypted network connections (HTTPS/TLS) to transmit data between the App and our servers and service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You can review and edit your account, contractor profile, project data, job financial records, and legacy professional-waitlist submission within the App. You can permanently delete your account data — including projects, photos, customer records, estimates, job financial records, and your legacy private waitlist submission — at any time from Account → Delete Account. This action is irreversible. A public company application is separate from a consumer account; an authorized company representative may request access, correction, withdrawal, or deletion by contacting info@phosterlabs.com and providing the application reference. As described above, a limited purchase-transaction ledger may be retained to prevent duplicate credits and receipt replay.
FixEstimate AI is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Our service providers, including Firebase, OpenAI, Google, and RevenueCat, may process and store data in the United States or other countries. By using the App, you understand that your information may be transferred to and processed in a country other than your own.
We may update this Privacy Policy from time to time. Continued use of the App after a change becomes effective constitutes acceptance of the revised policy.
Questions about this Privacy Policy, or requests to access or delete your data, can be directed to info@phosterlabs.com.